Shipping, Returns & Client Care

Welcome to the collection.

Thanks for your interest in Arjan Spannenburg's work. Whether you're a private collector, a curator, or a first-time buyer, we're dedicated to making your art acquisition experience as seamless and inspiring as the artwork itself.

To guarantee the highest professional standards in sales and administration, all transactions on this site are handled in partnership withZerp Galeriein Rotterdam.

Vakmanschap & Productietijd

Unlike mass-produced items, every piece in this collection is created exclusively for you upon order. We adhere to strict museum-quality standards to ensure longevity and visual brilliance.

• Die Proses:Your artwork undergoes a specialised production process (such as Giclée printing, Dibond mounting and framing, Plexiglass, Diasec®, etc) depending on your selection.
• The Timeline:Because quality takes time, please allow for a production period of5 to 28 daysOnce your work has passed our final quality inspection, it will be prepared for shipment.

2. Worldwide Shipping & Handling

We have extensive experience shipping fine art to collectors worldwide. Your artwork is carefully packaged to ensure it arrives safely, no matter the destination.

Shipping Costs

We aim for transparent and fair shipping.

• The Netherlands:We offer complimentary standard shipping within the Netherlands.
• Internationaal:
  
  **INSTRUCTIES:**
  - Voer ALLEEN de vertaalde tekst uit in platte tekstformaat
  - Voeg GEEN uitleg of notities toe
  - Wikkel NIET in aanhalingstekens
  - Gebruik GEEN markdown-opmaak (geen **, geen *, geen __)
  - Behoud ALLE spaties exact - als er een spatie voor/na een woord staat, houd deze dan
  - Behoud exacte spaties en regeleindenShipping costs are calculated automatically at checkout. The fee depends on yourShipping Zoneand the specificdimensions and weightof the artwork you have chosen. You will see the exact shipping total before you finalise your payment.

Delivery Time

Once your artwork leaves the studio, transit times are typically:

• Nederland & EU:1 - 3 business days.
• International/Global:3 - 7 business days (depending on customs processing).

3. Returns & Satisfaction Policy

We want you to be absolutely thrilled with your new acquisition. However, we believe in complete transparency regarding the nature of your purchase.

The 14-Day Reflection Period

As per EU consumer laws, you generally have a reflection period of14 daysstarting the day after you receive the work. During this time, you may inspect the artwork as you would in a physical gallery.

Important: Custom & Made-to-Order Exceptions

Please note that the majority of works offered on this platform aremade for you(e.g. specific sizing, Diasec mounting, or custom framing).

• Standard Works:If a work is purchased from existing stock (non-customised), it is eligible for return within 14 days.
• Custom Works:Works that are made to order for you based on your individual choice of size and finish areexempt from the standard right of withdrawal. This ensures that we can maintain the exclusivity and pristine condition of every piece we create.

If you're unsure whether your desired piece is considered "custom", please feel free to contact us before purchasing.

Damage or Defects

Should your artwork arrive damaged or with a production error, the exceptions above don't apply. We stand by our quality 100%. Please get in touch immediately, and we'll sort out a replacement or a solution.

4. Secure Payment & Administration

Your payment and invoice are processed securely by our partner,Zerp GalerieThey ensure that all administrative details, including VAT and export documentation for international shipments, are handled correctly.

Need Personal Assistance?

Buying art is a personal journey. If you have questions about a specific shipping destination, a custom size, or if you would like advice on how a piece fits your collection, please reach out.

Contact: management@spannenburg.artor ourGallery Partner: Zerp Galerie, Rotterdam

For the complete legal framework, please refer to our full General Terms & Conditions.